Managing an Inbound Contact Center Like a Boss

Let’s discuss some tips to always manage your inbound call center like a boss, because quite frankly, you are the boss!  One of the most challenging things about managing an inbound contact center is that you have to be incredibly reactive, rather than proactive, which can leave many people feeling powerless to effect change within...

When you are in charge of managing an outbound contact center, you have a lot of responsibility resting on your shoulders. It’s up to you to ensure that all outbound calls that are made from your center are not only courteous, but also incredibly successful. So what does this look like on a practical basis?...