Fully Cloud Based
Just login with a web browser and you're a doctor answering service from anywhere! No downloads or separate phone lines required. Say goodbye to expensive, outdated, and clunky on premise systems.
Handle Multiple Calls & Clients
Agents can quickly handle multiple calls at a time for medical answering services, warm transfer patients to clients, and ensure proper time for billing. The correct script and information pops up so operators stay organized.
Communicate
Your physician answering services can reach out to doctors and contacts directly via voice, texting, and email so they can get the right message every time right when they need it. See history with built in 2-way texting.
The Awesome Benefits of Our Medical Answering Service Software
Start or move your telephone answer service to Fox Physician Answering Service software in the cloud with phone service included. As virtual receptionists, all you and your operators need to communicate with your clients is a computer, a USB headset, and a good internet connection.
Whether you’re representing doctors, dentists or any industry, you can keep track of all your medical practice clients with no limits. You’ll know exactly who the incoming call is for based on caller ID and pop up windows. When patients call, the operator will be able to customize their greetings as if they are a member of each of your client’s staff. Agents can then transfer or handle calls or take notes and disperse emails, or secure text messaging to those clients.
Just login from a secure website, and your agent is ready to start taking professional calls. No software to download or telephone line required!
The flexibility and simplicity of our HIPAA compliant medical center answering service software is the key to your success. More calls handled in less time means saved money and more happy clients. It’s 2020 and your answering services for medical deserves modern cloud-based technology, not a clunky, expensive, on premise system from the 90s. In addition, you’ll know your bill every month as we do not charge per minute costs. Our service is all-in-one with software and unlimited calling included. Patient care is the most important goal, and when they can quickly speak to a live person for a scheduling appointment remotely, there’s no longer a reason to have expensive staff and equipment setup at medical facilities.
Medical Answering Services can Rely on Fox with 24/7 Secure Access to your Web-Based System
- Simple, easy to use and understand user experience for managers and operators.
- Multi-call handling allows for reduced wait time and better patient experiences
We provide a cloud server infrastructure that is built on high-end redundant servers for maximum 24/7 uptime. You’ll also get high level cloud-based security for your telephone answering service with three managing levels: Manager, Agent (Live Operators), Customer
Admins will have access to live reports with data on agent communication and client breakdowns. You may charge your clients with multiple billing options. We also have white-label options available so you can brand it with your own logo. Requirements for using TAS:
- Good Internet Connection (Wired is preferable)
- Computer (Examples: Windows PC, MAC, & Chromebook)
- USB Headset or Wireless Bluetooth Headset (Example: Apple Airpods)
Current trends in healthcare include oncall doctors, teledoctors, & home health which make for better patient experiences. When patients don’t have to fight through an IVR system and get live answering right away, this adds to your customer service. Happier patients lead to long term customers and more referrals. In addition, because Fox allows your virtual receptionists to provide HIPAA compliant protected medical information, medical professionals will be able to spend their time with patients instead of scheduling. Health information can pass seamlessly from your answering service for doctors to the medical practice clients you service. Quickly relay scheduled appointments, canceled appointments, and transfer calls and urgent messages to those who need them. Your call center agents will be empowered with the tools for success.
The Features of Our Medical Answering Service Software
Fully Cloud-Based
No downloads or phone lines required. All you need is a computer with Chrome, USB headset, and internet connection.
Built in Reporting
Reporting tools provide you with the info you need to bill your clients appropriately.
Warm Transfers
Quickly blind or warm transfer phone calls to the correct client contact.
Company White-Labeling
Customize the software with your company logo and more.
Email & Texting
Get your messages to your clients promptly via voice, text, or email.
Zapier Integration
Fox includes a zapier app for integration with your favorite services.
Our Satisfied Cients
"The software is very user friendly and easy to understand. The account setup is fast and efficient. I do not consider myself a tech savvy person so the fact I can set up accounts and change settings so quickly is awesome. Any help I have needed has been quick and the customer support is outstanding. I would recommend Fox TAS answering service software to any business large or small!"
Anna Wheatley
Owner @ A Friendly Answer
"Thank you is just not enough. From the product to the people, you have not only made my experience delightful, but most of all, PROFITABLE. From all of us at Penn Industrial, thank you again!"
Everette Bush
Owner @ Penn Industrial
Easy Setup
Get Your Medical Answering Service Running Up and Quickly!
Setup your Client Accounts
Connect a carrier and use inbound numbers for your clients to forward their calls to. Update your scripts, contact info, and more to customize the experience.
Start Handling Calls
Agents (operators) login with from a website with a headset and can immediately start handling calls.
Control Your Results
Generate and send invoices based on usage or prepaid plans. Client portal for your customers to use.