Call Center Setup: What Should You Know?

Setting up call center software can be intimidating whether you’re making the move from manual dialing or switching platforms from one service to another. Planning ahead and knowing what you need will help you narrow down a list of products suitable for your call center setup. While the needs of these 2 situations overlap, there are...

Telemarketing has come a long way from “boiler shops” that used to be packed with countless callers dialing random numbers to pitch their product or service. Click to call software, CRMs, and predictive dialers have made the process more streamlined, but there are a few things that call centers still lack, which may be a...

Cloud contact centers have become an integral part of call center business, as they eliminate the need for a cumbersome IT infrastructure and associated maintenance costs. Organizations looking for a robust cloud contact center solution, however, need to be wary of some of the quintessential aspects before signing on the dotted line. This blog post...