Tips for Dealing With Angry Customers

Call center agents probably deserve more credit than they’re given. They handle the calls and the customers most people would rather avoid. Dealing with angry customers isn’t easy — it’s a challenge at times for even the most experienced call center agents. Many of those same agents, however, follow these four tips for handling flustered...

Protecting call center data is essential. That’s why call centers across the U.S. are following Dora the Explorer’s lead and saying, “Swiper, no swiping,” to would-be. So how are centers securing their data? Lucky for you, we have five of their favorite tips for protecting call center data available below.   Establish Security Protocols You...