Best Time to Make Sales Calls for Agents

Have you ever called someone and hear them begin to speak “Hello,” followed by a disappointing “Sorry I’m unable to take your call right now. Please leave a message and I will…?” Of course you have. You get an answering machine for two reasons: the person can’t pick up or the person doesn’t want to pick up....

Quit Juggling & Start Managing Being the boss is tough, especially if you’re one who’s managing a call center with phone dialer software. It’s your responsibility to ensure high agent performance, exceptional customer service, and deliver quality reports. You are also tasked with balancing the finite resources you’re equipped with.  Nearly everything you do must be...

Call Center Culture Matters – Serious Tips for Serious Results For many businesses, their call centers are the primary point of contact with consumers. Whether someone is calling to place an order, request information about a product, inquire about a delivery date or voice a complaint, a call center is expected to handle everything pleasantly,...

Outbound Call Meaning Inbound marketing is a great approach that permits the public to know what your business is about and what you’re selling. Depending on your point of view, this strategy is one of the most potent used in sales accumulation and ultimately creates new or better impressions of your company for your customers....

Throughout the world, businesses of all types depend on call centers to deal with the huge number of telephone calls, both inbound and outbound, that they make and receive from their actual and potential customers. They want to make sure that every single person feels valued by their company, but that can be incredibly difficult...