06 Nov
Call Center Dialer Campaigns Structure
Call center software can be confusing, especially if you’re new to the industry and dialer campaigns. In an attempt to make things simpler, we’ve created an info graphic showing off the structure of the campaign in the Parrot Predictive Dialer and how the pieces of the puzzle fit together for your dialer campaigns. The...
06 Nov
Best SIP Softphone
What is SIP Softphone Software? What is a softphone, and how can it help you with your business? Softphone technology simply refers to the ability to make calls from your computer or similar digital device without using traditional telephone equipment or phone lines. You make your calls using VoIP, or Voice-over Internet Protocol, using SIP,...
05 Nov
Dialer for Solar Energy Companies
Solar Energy Industry If you’re in the solar energy industry, you’re probably on the constant lookout for quality leads, but have you ever really thought about what a quality lead is? The definition can vary widely, but it’s generally accepted that a quality lead is one that has a pre-existing interest in the goods or...
05 Nov
Dialer for Real Estate Companies
Real Estate Industry When you’re in real estate, it’s vital to have a pipeline of prospects that’s constantly flowing in your favor. You can generate at least a trickle by putting signs with contact information for your company and listing agents in the yards of the properties you’re selling. You can also record the contact...
05 Nov
Dialer for Insurance Companies
Insurance Industry When it comes to selling insurance, all leads aren’t created equally. Clearly, the individuals who contact you about an insurance product are more valuable than the people whose names are included in a cold calling list. While that may be the case, contacting the individuals on a call list is certainly worth your...
04 Nov
5 Call Center Management Best Practices
Managing a customer contact center can be a difficult task. You may be dealing with anything from a handful of callers to hundreds of them, all attempting to squeeze as many calls as they can into each work period, making one call after another and another. Keeping call center morale up is a big issue,...
04 Nov
Sample voicemail script for Prospecting and Following up with Leads
Leaving a voicemail message that is actually done well and generates a return call is somewhat of a dying art. That is primarily because many people have simply not been trained accurately for leaving voicemail messages. A great deal of harm can be done to your chances of closing a sale if crafting your voicemail...
04 Nov
Call Center Tracking
Cloud Based Call Center Software Results Tracking It is highly suggested that during the Paleolithic era, some twelve to thirty thousand years ago, ancient humans recognized a pattern in the sky that burgeoned our primitive understanding of time, i.e. the changing phases of the moon. Thousands of years later around 3500 B.C.E. people sought a deeper...
04 Nov
Should You Leave Voicemails on Sales Calls?
You connect with a prospect and you’re ready to start talking about the offering. It’s a service or product that can change lives. You take a deep breath. “Hi, I’m not home right now, but at the beep…” This scenario is played out thousands of times an hour at call centers across the country. You...
04 Nov
How to Generate Leads through Inbound Calls
Many companies have effectively found how to generate leads through inbound calls using some simple best practices. Rather than chasing cold prospects, drawing customers to your website and offering useful info or a service they desire makes things a lot easier for the sales team. Generating a lead from an inbound call is a gift, and there are...
