28 Jan
7 Important Call Center Skills for Every Agent
Call centers are more than just businesses that take calls on behalf of another company. These organizations represent the companies they service, provide customer support, solve problems and much more. Because call centers can be complex and have a lot of moving parts, it’s important that the call center agents have the skills necessary to...
17 Jan
Call Center Analytics: 5 Types to Use
If you want your business to run at peak performance, it can only be done using call center analytics. No matter the size or type of call center, having analytics is an essential part to making your company run as smoothly and successfully as possible. Don’t do business without them! How to Gather Analytics Data?...
13 Jan
10 Essential Virtual Assistant Software & Tools
The role of a virtual assistant is a very varied one. Throughout your working day, you’ll have to perform a different set of tasks, and each client will have their specific requirements. Gone are the days of tracking things using excel spreadsheets and messy, disorganized folders. Nowadays, you can include a wealth of helpful business...
13 Jan
7 Ways to Build a Customer Service Strategy
Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial. But there’s more to having a customer service strategy than just creating one. You also have...
06 Jan
10 Effective Tips for Call Center Training
Call centers are about more than just answering calls. To excel in the industry, you need to put more effort into training your agents. Here are 10 effective tips for training call center agents: 1. Pay Attention to Individual Training Needs The first step is to understand your employees’ training needs. Consider what kind of...
