28 Mar
5 Ways To Improve Call Center Agent Engagement
It’s not uncommon for employees to leave a call center because they are unhappy. Most call centers in America experience an employee turnover rate between 30 and 45 percent. As the manager you want to lower the turnover rate in order to keep a steady group of agents. Having consistency, well trained, and experienced call...
18 Mar
6 Must-Have Call Center Automations – EVS7
What automation tools would help your call center thrive? There are six must-have call center automation tools that will drastically change how your call center operates – in the best way! What Is an Automated Call Center? An automated call center will provide telephone calls, emails, texting and other various software services that are done...
11 Mar
5 Call Center Strategies for Improvement & Efficiency
The new year demands new strategies for improvement and efficiency and we offer exactly that. One of the necessary call center strategies is using a power dialer, for example. Now, let’s dive deeper into many more! Automated Your Call Center Processes Gather Customer Insights From Other Channels Organize Your Call Center Allow Agents to Work...
03 Mar
Call Center Audit Checklist (2022)
The call center audit checklist is a necessary tool to measure the performance of the company. The checklist can be summed up to five things but we have found that it is much easier to audit your call center, when using a good power dialer that supports reporting & analytics. Overall Call Center Performance Using...
