28 Apr
How to Improve First Call Resolution (FCR)?
In an ideal world, every customer would be able to get the help they needed from the first person they spoke to. In reality, however, customers aren’t always able to accurately relay their needs over the phone. For example, if they’re having trouble understanding you, or have a language barrier. If you’ve ever worked with...
28 Apr
The 4 Most Important Customer Service Metrics to Track
Ever wonder how your company measures up in terms of customer service? Customer service can be challenging, but it’s important for your company’s growth. If you want to keep your customers coming back for more, you need to improve your company’s customer service. Luckily, there are many ways to track your company’s customer service performance....
28 Apr
Customer Loyalty: Your Guide to Maintaining It
How important is customer loyalty? Is it really worth investing time and effort into keeping customers happy? It seems like every day, new businesses pop up promising great deals and discounts. But once they get their foot in the door, these businesses often fail to deliver on their promises. Why? Because they don’t care about...
28 Apr
The Actionable Guide to Customer Service Training
How often does your company train its employees on customer service skills? If you answered ‘never’, then you should read this guide. Customer service training is important because it helps employees become better at interacting with customers. In addition, it also improves their ability to handle situations where they encounter problems or misunderstandings. This guide...
14 Apr
6 Customer Service Trends to Watch Out For in 2022
Customer service trends are always changing as the times change. It’s important to stay up-to-date and relevant on what customer service practices are working. Let’s make sure you are in the know by looking at the top 6 trends for 2022! 1. The Popularity of Customer Service Chatbots Is Rising Because of the increase in...
08 Apr
15 Customer Service Tips (That Are Actually Helpful)
Good customer service is essential for any business. It can make or break a customer’s experience with your company, and it can be the deciding factor in whether or not they come back. In this article, we will list 16 customer service tips that are actually helpful. We’ve gathered these tips from our own personal...
