EVS7 Featured on DestinationCRM
DestinationCRM and CRM Magazine are the leading publications in the industry on all things CRM. EVS7 was recently featured on both the website and magazine for 2018 Megatrends: CRM Predictions from Top Industry Experts. We focused an article about phone & voicemail automation and the growing trend of automation in business. Click below to download...
21 Nov
Telemarketing Best Practices for Power Dialing
Telemarketing Best Practices for Power Dialing The best practices for telemarketing with a power dialer create easy-to-run campaigns that award you with a much higher ROI than you’d typically get from using just a regular office phone. Implementing them habitually into your strategy also makes the entire process of calling leads and tracking call results way more...
Tips for Talking to Customers on the Phone
If you’re in sales, it’s likely you spend a lot of time talking to people on the phone. If that’s the case, you may have suffered through a miserable phone conversation every once in a while. You know the type — those calls where you find yourself at a loss for words, or the person...
Call Center Dialers: Different Types of Dialers and How to Choose
Are you trying to think of a way to leverage the work your salesforce or customer service representatives do? If your sales and support teams place a lot of outgoing calls by hand, an automatic phone dialer may be just what you’re looking for. What Is a Phone Dialer? Auto dialer systems are exactly what...
Traits That Make A Good Call Center Agent
Think you have what it takes to be an exceptional call center agent? You may be surprised about the traits that make a good agent. The career demands creativity, communication and the ability to work in a fast-paced environment without breaking a sweat. It’s why the industry has such a high turnover rate — but...
Tips for Dealing With Angry Customers
Call center agents probably deserve more credit than they’re given. They handle the calls and the customers most people would rather avoid. Dealing with angry customers isn’t easy — it’s a challenge at times for even the most experienced call center agents. Many of those same agents, however, follow these four tips for handling flustered...
Tips for Protecting Call Center Data
Protecting call center data is essential. That’s why call centers across the U.S. are following Dora the Explorer’s lead and saying, “Swiper, no swiping,” to would-be. So how are centers securing their data? Lucky for you, we have five of their favorite tips for protecting call center data available below. Establish Security Protocols You...
27 Jun
Definitive Guide to Call Center Management Software
The Definitive Guideto Call Center Management Software Call center management software helps millions of businesses create intelligent campaigns to increase sales and promote better, faster customer service with virtual contact centers. However, as you likely know, this supportive software was not available to the entrepreneurs and pioneers of the world’s first call centers, which of...
17 May
Call Center Software for Your Small Business
Call Center Software for Your Small Business Call center software for your small business is not only practical for increasing efficiency, but it’s affordable as well. It’s also necessary to have, as the software is responsible for powering today’s call centers. In a nutshell, call center software enables a small business to simplify and accelerate...
14 Sep
A 5-Step Guide to Help you Optimize Your Lead Management Process
Using a call center management software enables your agents engage with your customers more effectively. The best call center software are loaded with various helpful features and can help your callers maintain customer database and use the information to lend a personal touch to the conversation. That said, the success of even the best call...
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