25 Feb
What Are Automated Calling Systems?
Automated calling systems are widely used by companies who value efficiency and time management, which is another way of saying the majority of companies. Automated calling systems have only grown more popular over the years as technology advances and that makes for even better results. What is an Automated Phone Call System? An automated phone...
03 Feb
Customer Service vs. Customer Support: Difference Explained
In the world of customer experience, there are two main types of people: those who provide customer support and those who provide customer service. While these terms may seem interchangeable to some, they actually have a very important difference between them. Let’s take a look at what each one means so you can understand how...
28 Jan
7 Important Call Center Skills for Every Agent
Call centers are more than just businesses that take calls on behalf of another company. These organizations represent the companies they service, provide customer support, solve problems and much more. Because call centers can be complex and have a lot of moving parts, it’s important that the call center agents have the skills necessary to...
17 Jan
Call Center Analytics: 5 Types to Use
If you want your business to run at peak performance, it can only be done using call center analytics. No matter the size or type of call center, having analytics is an essential part to making your company run as smoothly and successfully as possible. Don’t do business without them! How to Gather Analytics Data?...
13 Jan
10 Essential Virtual Assistant Software & Tools
The role of a virtual assistant is a very varied one. Throughout your working day, you’ll have to perform a different set of tasks, and each client will have their specific requirements. Gone are the days of tracking things using excel spreadsheets and messy, disorganized folders. Nowadays, you can include a wealth of helpful business...
13 Jan
7 Ways to Build a Customer Service Strategy
Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial. But there’s more to having a customer service strategy than just creating one. You also have...
06 Jan
10 Effective Tips for Call Center Training
Call centers are about more than just answering calls. To excel in the industry, you need to put more effort into training your agents. Here are 10 effective tips for training call center agents: 1. Pay Attention to Individual Training Needs The first step is to understand your employees’ training needs. Consider what kind of...
23 Dec
What Is the Best Call Center Organizational Structure?
Of course you want your call center to do well and run effectively, but the question is how do you achieve that goal? Don’t waste any more time wondering what to do. Let’s break it down, so it’s manageable and simple to determine the best organizational structure for your call center. How to Structure Your...
17 Dec
How To Use Your Computer as a Telephone Answering Machine
You likely use a phone and a computer to do your daily task at work, so why not combine the two tools? Turn your computer into a telephone answering machine in just three easy steps! How a Computer Answering Machine Is Different? While a traditional answering machine will accept missing calls and even greet the...
16 Dec
6 Best Virtual Receptionist Software 2021
There are many choices of virtual receptionist software, but which one is right for your team? We will take you through 6 of the best virtual receptionist software options and help you determine which solution is right for you! EVS7 FOX – Bring your telephone answering service into the modern era with Fox! RingCentral –...
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