Top 10 Reasons Businesses Should Be Using VoIP
Businesses now have many ways to get in touch with clients, such as email and chat. But it’s likely that you still use phone service for the bulk of your communications. If your company has a call center, people might regularly call you to discuss concerns or to negotiate their bills or other services. As...
Is VoIP Secure?
VoIP (Voice over Internet Protocol) services are becoming more popular with businesses, which has raised the issue of security. When you make a VoIP phone call, are your calls secure? In fact, VoIP is quite secure. To affect you, someone would need to intercept the data being sent digitally from your phone system and be...
Switching From Landline to VoIP Technology
You’ve done it! You made the decision that switching from landline to VoIP is the right move for your organization. Believe it or not, that’s the hardest part of the landline to VoIP switching process. Now that you’ve taken the first step toward making the change, it’s time to learn how to switch from landline...
4 Ways to Improve Customer Satisfaction In a Call Center
While it may remain true that you can’t win everyone over, there’s always room for improvement. For call centers, maintaining a high level of customer satisfaction is a crucial part of the job. But to ensure positive consumer relations, you also need to keep up morale among your team of agents. Call center managers should...
Seasonal Employees in Call Centers: The Ins and Outs
Certain times of the year, like the holidays or tax season, may be hectic and busy for your call center, with sales spikes and increased customer interactions all around. You might find that you need to hire extra seasonal employees to help support the regular operations of your call center. If your call center is...
Choosing the Best VoIP Provider for Your Business
Choosing the Best VoIP Provider for Your Business Landlines are so 2000. Pretty soon, you’ll be hiring new grads who have never used a landline in their life! If your business continues to use landlines, though, don’t worry. There’s still time to upgrade your system, and it’s easy to do. You just have to choose the...
IVR Auto Attendant Benefits
When you think of most customer service call systems, you probably think about the automated message that picks up first and asks you to key in your selection. “If you know your party’s extension, please dial it now. If you need billing assistance, please press one. If you’d like to talk to a member of...
Individual Call Recording Benefits
“This call may be recorded.” As callers, we hear that all the time, but is it something your agents are saying? If not, your business is missing out on many advantages that come with call recording. Call recording helps you understand the needs of your customers, allowing you to better prepare your customer-facing employees to...
04 Feb
VoIP Dialers: Quality and Stability
VoIP is still a new technology and is very complex. We wanted to provide some insight, in layman’s terms, that explains how it works and how call quality and stability can be affected. This applies to all VoIP providers, not just our ZoomCalls service. Most non-cellular telephone calls in the USA are now carried by...
Where Is the Call Center Industry Heading?
While multifaceted and fast-moving, call centers used to be a relatively straightforward operation — in-house agents would begin every day with a call list and work their way through a lineup of customers, clients or cold calls. They would recruit more service, work through conflicts with customers and answer calls to address complaints, concerns and...
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