“This call may be recorded.” As callers, we hear that all the time, but is it something your agents are saying? If not, your business is missing out on many advantages that come with call recording.
Call recording helps you understand the needs of your customers, allowing you to better prepare your customer-facing employees to assist callers. Having well-trained and accountable employees ensures that your customer service is top-notch, meaning happy callers who will return to your business over and over.
You can’t be everywhere at once, and you can’t listen in on every single call your business receives. But with call recording, you can go back and check on how your agents are doing as they represent your business to your customers.
What Is a Business Call Recording System?
When you have a VoIP — or voice over internet protocol — system, call recording software is easy to implement. Since VoIP calls are routed through your internet connection and a computer, simply pull up your call recording software and click record whenever you want to capture a call. You can even opt for services that automatically record every call so that your agents never have to remember to click record.
Add a line about how the call is being recorded to your existing operator script, and start improving your call quality and business reputation today.
Business Benefits of Call Recording
Your business will experience many benefits when you implement a call recording system. Here’s a quick rundown of just a few things you’ll be able to do better:
- Maintain quality control: Monitoring your agents’ calls can help you identify areas for improvement and further training. It also allows you to experience exactly what your customers experience and ensure that they’re getting the quality of service you strive to provide.
- Train staff: Does one of your agents need a little extra guidance and support? Call recording software for your business will let you know how your agents are performing and provide information about ways to improve your training processes and provide supplemental training for anyone who might need it.
- Satisfy regulatory requirements: Your business must follow regulatory requirements — or suffer the consequences. Call recording allows you to satisfy your legal obligations depending on your industry, including HIPPA and PCI. It can also help protect you from lawsuits with unhappy customers, saving you from unnecessary legal headaches.
- Recapture missed details: No one can remember everything. Fortunately, with a call recording system, you don’t have to. Just pull up the call again to incorporate additional call details into your CRM or add notes to the call log, ensuring complete accuracy.
Call recording can have many benefits for your business, so what are you waiting for? Get started with call recording from EVS7’s easy-to-use software today.
Add Call Recording Software for Business to Your Phone Service
When you subscribe to ZoomCall business VoIP phone lines, you’ll receive individual call recording, meaning you can record any call you want with a simple mouse click. Or, for a small additional fee, add all call recording to ensure that every call is automatically recorded and saved on our secure cloud server.
If you’re ready to add call recording software to your business, contact EVS7 today to learn about all of our VoIP business solutions.
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