Signs You Should Fire a Sales Person
Your sales team is one of your best assets, and they can feel like family. You’ve invested in them, trained them and believed in them, cheering on their hard work attracting clients. Part of running your call center or business, though, is making sure you have the right people in the right seats. When to...
What to Say When a Prospect Says “I Need to Think About It”
The philosopher Descartes once said “I think, therefore I am.” But he probably wasn’t talking about the moment a prospect says “I need to think about it” after getting all the detailed information about a service or product. The “I Need to Think About It” Objection Understanding sales objections and responses is an important part...
Seasonal Employees in Call Centers: The Ins and Outs
Certain times of the year, like the holidays or tax season, may be hectic and busy for your call center, with sales spikes and increased customer interactions all around. You might find that you need to hire extra seasonal employees to help support the regular operations of your call center. If your call center is...
Where Is the Call Center Industry Heading?
While multifaceted and fast-moving, call centers used to be a relatively straightforward operation — in-house agents would begin every day with a call list and work their way through a lineup of customers, clients or cold calls. They would recruit more service, work through conflicts with customers and answer calls to address complaints, concerns and...
21 Nov
Telemarketing Best Practices for Power Dialing
Telemarketing Best Practices for Power Dialing The best practices for telemarketing with a power dialer create easy-to-run campaigns that award you with a much higher ROI than you’d typically get from using just a regular office phone. Implementing them habitually into your strategy also makes the entire process of calling leads and tracking call results way more...
Tips for Talking to Customers on the Phone
If you’re in sales, it’s likely you spend a lot of time talking to people on the phone. If that’s the case, you may have suffered through a miserable phone conversation every once in a while. You know the type — those calls where you find yourself at a loss for words, or the person...
17 May
Call Center Software for Your Small Business
Call Center Software for Your Small Business Call center software for your small business is not only practical for increasing efficiency, but it’s affordable as well. It’s also necessary to have, as the software is responsible for powering today’s call centers. In a nutshell, call center software enables a small business to simplify and accelerate...
28 Dec
Using a Predictive Dialer System to Drive ROI: Know the Facts
The dynamism of tele-based companies has drastically changed. Tele-based companies, specifically call or contact centers, face new challenges and are constantly looking for new and efficient solutions to make their work easier. Tele-based companies may lose useful leads and fail to maximize ROI due to various complexities such as the inability to reach clients within...
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