23 Oct
Answering Machine Detection: Full Guide
Have you ever called someone and hear them begin to speak “Hello,” followed by a disappointing “Sorry I’m unable to take your call right now. Please leave a message and I will…?” Of course you have. You get an answering machine for two reasons: the person can’t pick up or the person doesn’t want to pick up....
23 Oct
Your Guide to Managing Call Center Campaigns
Quit Juggling & Start Managing Being the boss is tough, especially if you’re one who’s managing a call center with phone dialer software. It’s your responsibility to ensure high agent performance, exceptional customer service, and deliver quality reports. You are also tasked with balancing the finite resources you’re equipped with. Nearly everything you do must be...
23 Oct
How to Build a Call Center Culture for Effective Results
Call Center Culture Matters – Serious Tips for Serious Results For many businesses, their call centers are the primary point of contact with consumers. Whether someone is calling to place an order, request information about a product, inquire about a delivery date or voice a complaint, a call center is expected to handle everything pleasantly,...
23 Oct
What Is an Outbound Call: Outbound Call Center Campaigns
Outbound Call Meaning Inbound marketing is a great approach that permits the public to know what your business is about and what you’re selling. Depending on your point of view, this strategy is one of the most potent used in sales accumulation and ultimately creates new or better impressions of your company for your customers....
23 Oct
Virtual Call Center: All you Need to Know to Start Your Own
Throughout the world, businesses of all types depend on call centers to deal with the huge number of telephone calls, both inbound and outbound, that they make and receive from their actual and potential customers. They want to make sure that every single person feels valued by their company, but that can be incredibly difficult...
22 Oct
What Equipment Is Needed to Run a Call Center?
The first thing to know when considering what type of equipment is needed for running your call center, is what type of call center you plan to run. Let’s go through a run down of basic types, and we’ll discuss the equipment needed for each. Outbound Call Center Description: A call center that primarily makes...
22 Oct
What Is the Most Difficult Part of Running a Call Center?
When you run a call center, you’re facilitating a complex operation that balances employee performance, energy, technique and speed with customer variability, needs, recruitment and retainment — not to mention the operation and upkeep of the machinery that makes so many connections possible and keeps calls circulating. In other words, you have a lot of balls...
VoIP for All Business Types
Phone service has come a long way since Alexander Graham Bell made the first phone call back in 1876. Bell made the call in Boston, phoning up his assistant in the next room. Nearly 40 years later, phone lines stretched across the U.S. from the east coast to the west. Although older, copper phone lines still...
Top 10 Reasons Businesses Should Be Using VoIP
Businesses now have many ways to get in touch with clients, such as email and chat. But it’s likely that you still use phone service for the bulk of your communications. If your company has a call center, people might regularly call you to discuss concerns or to negotiate their bills or other services. As...
Is VoIP Secure?
VoIP (Voice over Internet Protocol) services are becoming more popular with businesses, which has raised the issue of security. When you make a VoIP phone call, are your calls secure? In fact, VoIP is quite secure. To affect you, someone would need to intercept the data being sent digitally from your phone system and be...
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