sales

Have you ever been offered a deal that seemed too good to be true and then discovered that it was, in fact, too good to be true? You may have encountered bait and switch advertising or, at the very least, somewhat shady marketing tactics. If you took the bait, you probably didn’t end up with...

Sales agents often wonder these questions: What are the best times to call? On what days are people more likely to respond? How long before a lead goes cold? Should I leave a voicemail? Should I email them too? Am I being too persistent? If you often find yourself unable to connect to leads, receiving very...

How your agents speak to callers at your call center can be just as important as what they are saying. Words delivered with authority and confidence are better received by customers and prospects. Luckily, you don’t have to hire only voice actors and extroverts. It’s possible to teach great phone skills to anyone. How to...

Telemarketing leads are leads collected and used for telemarketing. You can get them from telemarketing list brokers that provide telemarketing leads based on demographics and other factors. Being a telemarketer can be a tough business without the right sales leads, and that is why it is so important to ensure that you have quick and...

Are you in charge of a call center? If you are, you’re probably constantly on the lookout for information that will teach you how to improve call quality in your call center. One of the best ways you can improve call quality is by learning to provide effective, meaningful feedback to your call center agents....

In an industry driven by sales and quotas, time is of the essence, and many sales representatives don’t bother leaving voicemails so that they may go on to the next call. While phone sales tips can help you with live calls, many calls, however, will end up at the sound of a voicemail and you could be...