How Can We Help?
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1. Getting Started
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2. Campaigns
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- How to Change the Auto Dial Level in Ratio Mode
- How to Change the Dial Method
- How to Change the Hopper Level
- How to Change the List Order
- How to Reset the Hopper
- How to Setup Alternate Number Dialing
- How to Setup Alternate Number Dialing in Manual Mode
- How to Setup Dialing According to Lead's Time Zone
- How to Setup Preview Dial
- Types of Dial Methods
- What is the Hopper?
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3. Leads
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Users
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Inbound
- Getting Started with Inbound
- How to Assign an In-Group to a Campaign
- How to Assign Users to an In-Group
- How to Auto Launch a Script or Webform for Inbound Calls
- How to Configure Inbound After Hours Settings
- How to Configure Inbound Calls in Queue
- How to Configure No Agent Available Settings
- How to Configure Users to Receive Inbound Calls
- How to Create an In-Group
- How to Route a DID Number to an In-Group
- How to Setup a Welcome Message
- How to Setup Inbound Queue Hold Music
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Scripts
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Audio
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Call Times
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Reports
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Troubleshooting
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For Agents
How to Assign a Script to an In-Group
How to Assign a Script to an In-Group
Assigning a script to an in-group will allow an specific script to appear when an agent is in ready mode and there in an incoming call. If there is a different script assigned in the campaign settings, the in-group script assigned will override the campaign script.
Step 1. Login to your manager portal using your Admin credentials.
Step 2. Click on Inbound, then In-Groups, then on Show In-Groups in the left menu.
Step 3. Select the In-Group that you would like to add the script to and click the Modify button for that in-group.
Step 4. Go the Overview section and scroll down to the Script field.
Step 5. Select the script you would like to assign to the campaign from the drop down menu.
Step 6. Scroll to the bottom of the Overview section and click Save Changes.