How to Configure Users to Receive Inbound Calls

Step 1. Login to your manager portal using your Admin credentials.

Step 2. Click on Users and then Show Users in the left menu.

Step 3. Click Actions and then Modify by the user you would like to receive inbound calls.

Step 4. Go to the Agent Interface Options to view the Closer Default Blended field.

Step 5. Select 1 from the drop down of the Closer Default Blended field to allow user to receive inbound calls.

Step 6. Click Save Changes.