How to Modify a Call Time

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Admin, then Call Times, then Show Call Times in the left menu.

 

Step 3. Select the Call Time that you would like to change and click the Modify button for that Call Time.

 

 

Step 4. Modify the Call Time by clicking in the desired fields and modify the desired information. Enter the start and stop time in military time that you want the system to call leads within the lead’s local call time. The days of the week listed are custom times in case you want the system to start or stop dialing at a different time other than the default start and default stop time.

Enter 2400 for the start and stop times for days you want to restrict all dialing.

 

 

Select the Admin User Group from the drop down to allow users at the admin level of a specific user group to view and modify this state call time if desired. Default is ALL.

 

 

Step 5. Click SUBMIT. A confirmation will appear at the top stating the Call Time was modified.

 

Step 6. Scroll down to the Active State Call Time Definitions section. If desired, select a state call time rule from the drop down of the Add state call time rule field to add to this call time. If a state rule is added, the system will only call leads based on the state’s call time definition.

 

 

Note: State call time rules have been created by default, however, to ensure call time rules are up to date, visit the following website: State Call Time Regulations

To modify an existing state call time rule, click here: How to Modify a State Call Time

To create a new state call time, click here: How to Create a State Call Time

 

Step 7. Click Submit. The state rule added will appear in the Active State Call Time Definition section.

 

Click the REMOVE blue link in the Active State Call Time section to delete a state call time.

 

Step 8. Go to the Active Holiday Definitions section. If desired, select a holiday rule from the drop down of the Add holiday rule field to add to this call time. If a holiday rule is added, the system will only call leads based on the holiday’s call time definition.

To add a holiday call time, click here: How to Create a Holiday Call Time

 

Step 9. Click Submit. The holiday rule added will appear at the top of the Active Holiday Definitions section.

 

 

Click the REMOVE blue link in the Active Holiday Definitions section to delete a state call time.