How Can We Help?
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1. Getting Started
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2. Campaigns
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- How to Change the Auto Dial Level in Ratio Mode
- How to Change the Dial Method
- How to Change the Hopper Level
- How to Change the List Order
- How to Reset the Hopper
- How to Setup Alternate Number Dialing
- How to Setup Alternate Number Dialing in Manual Mode
- How to Setup Dialing According to Lead's Time Zone
- How to Setup Preview Dial
- Types of Dial Methods
- What is the Hopper?
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3. Leads
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Users
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Inbound
- Getting Started with Inbound
- How to Assign an In-Group to a Campaign
- How to Assign Users to an In-Group
- How to Auto Launch a Script or Webform for Inbound Calls
- How to Configure Inbound After Hours Settings
- How to Configure Inbound Calls in Queue
- How to Configure No Agent Available Settings
- How to Configure Users to Receive Inbound Calls
- How to Create an In-Group
- How to Route a DID Number to an In-Group
- How to Setup a Welcome Message
- How to Setup Inbound Queue Hold Music
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Scripts
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Audio
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Call Times
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Reports
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Troubleshooting
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For Agents
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How to Login to the Manager Portal
How to Login to the Manager Portal
Upon signup, you will receive an email with your user and password login information.
Note: Ensure you have already authorized your firewall using the instructions in the email “Parrot Firewall Instructions-AGXX.
Step 1. Go to your email with the subject line, Parrot Dialer & Call Center Login Info.
Step 2. Click on the second blue hyperlink within the email in the section that mentions the manager information.
Step 3. A new window or tab will appear displaying the login page for the admin portal.
Step 4. Enter your User Name and Password that were provided in the email and click on the Submit button.