How to Setup Inbound Queue Hold Music

On hold music for the inbound call queue is setup within the ingroup settings. If you would like to setup park hold music (when an agent puts a lead on hold), click here: How to Setup Park Music on Hold

Note: Ensure that you have previously uploaded your audio file(s) into the Audio Store and setup a Music on Hold Playlist before proceeding.

 

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Inbound, then In-Groups, then on Show In-Groups in the left menu.

 

Step 3. Select the In-Group that you would like to setup music on hold and click the Modify button for that in-group.

 

Step 4. Go to the IVR & Menu Settings section and scroll down to view the Music On Hold Context field. Click on the moh chooser link and select the desired music on hold entry to play when an inbound call is waiting in the queue.

 

 

Step 5. Scroll to the bottom and click Save Changes.