Parrot Agent Knowledge Base

Getting Started

• Minimum System Requirements
• Authorize Your IP
• How to Login to Agent Screen
• Agent Screen Overview
• How to Setup Zoiper

Making Outbound Calls

• How to Ratio Dial
• How to Manual Click Dial
• How to Manual Preview Dial
• How to Progressive Power Dial
• How to Use Keypad to Manual Dial
• How to Dial Alternate Numbers in Manual Mode

Agent Screen Options

• How to Use Hot Keys
• How to Set a Pause Code
• How to Check the Status of Other Agents
• How to Put a Lead on Hold
• How to View My Call Log
• How to View Lead History of Current Lead

Receiving Inbound Calls

• How to Receive Inbound Calls
• How to View and Grab Calls in Queue

Transfers

• Transfer Screen Overview
• How to Transfer to an External Number
• How to Transfer Using Quick Presets
• How to Transfer Using a Preset Menu
• How to Transfer a Call to an Agent, Ingroup, or Closer Group

Callbacks

• How to Schedule a System Callback
• How to Schedule a Personal Callback
• Receiving a System Callback
• How to Access Personal Callbacks

Voicemail

• How to Leave a Manual Voicemail Drop

Troubleshooting

• Headset Troubleshooting