The Call Log List displays all the calls made by an agent by date and is located in the activity bar at the bottom of the agent screen. Note: This feature can only be accessed in Pause mode.
Step 1. Click on the Call Log List tab to expand the section. A table with the current date’s information will appear and the following information will appear for each call:
Date/time of call
Length of call in seconds
Disposition result
Phone number called
Full name of lead
Campaign agent received call from
Inbound or Outbound call received
ALT column indicates whether the call was a manual dial or if the number was the primary or alternate number of a lead
The option to dial the lead by clicking on the green phone” icon
You can also sort each column by ascending or descending order by clicking on the column header.
To view a different date, enter a date using the YYYY-MM-DD format or click on the arrows to the left of the date range field to scroll through different dates. Click GO. Call log information for the selected date will appear.
Step 2. Click the Call Log List tab again to close the section.
Step 1. Click on the Call Log List tab to expand the section. A table with the current date’s information will appear and the following information will appear for each call:
To view a different date, enter a date using the YYYY-MM-DD format or click on the arrows to the left of the date range field to scroll through different dates. Click GO. Call log information for the selected date will appear.
Step 2. Click the Call Log List tab again to close the section.